Monitor platforms in real time to detect and report issues, ensure software and hardware operate correctly, escalate incidents per protocol, and communicate with customers about requests and incident status.
Company Description
Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services.
Job DescriptionWe are looking for a Technical Support Specialist who will watch for our platforms' state in real-time and warn other parties about spotted issues.
We expect the Technical Support Specialist to:
- Ensure trouble-free functioning of the SH (Software & Hardware) complex,
- Immediately attract other specialists of the company in accordance with the approved protocol of escalation in case of SH regular operation abnormality (diagnosed by the signal of the technical support specialist, monitoring means of the SH complex, and the client).
- Handle communication with our customers regarding their requests and issue reports
Must-have skills:
- High level of communication and soft skills,
- Sharp attention to detail,
- Diligence and quick response to the incoming flow of information (tickets, monitoring, calls, notifications, chats, etc.),
- Ability to work in an environment with frequently changing context,
- Upper-intermediate level of technical and common English, both spoken and written.
Nice-to-have skills:
- Possession of basic IT skills (including Unix and Windows operating systems at the administrator level, have good command of SQL as well as master network technologies, monitoring systems),
- 1+ years of experience in customer support with foreign clients,
- Experience with monitoring tools (i.e. Zabbix), Jira, Confluence and Slack,
- Bachelor’s and/or master’s degree in computer science or professional secondary education related to network administration.
Care for the employees is one of Devexperts' core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.
Flexibility benefits:
- Possibility of hybrid/remote work mode in Georgia,
- Flexible working hours.
Health and recreation benefits:
- 24 working days of paid vacation,
- Fully paid additional wellness days (3 days per year),
- FitPass (sport and related activities) access,
- Medical insurance - VIP package.
Facility benefits:
- Modern office with new equipment,
- PlayStation and table football in the office,
- Meals in the office.
Community benefits:
- Teambuilding activities,
- Corporate parties,
- Football club,
- Billiard club,
- Speakers' club,
- Free admission to corporate external events,
- Possibility of joining conferences and professional fairs,
- Personal branding development support.
Professional training benefits:
- English language courses,
- Georgian language courses for foreign employees,
- Unlimited access to self-learning platforms,
- Certification opportunities,
- Mentorship Program.
Social benefits:
- Parental bonus,
- Referral bonus,
- Blood donation paid leave,
- Gifts for employees,
- Gifts for children,
- Free drinks and snacks.
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