As a Technical Support Engineer, you will troubleshoot integration issues, respond to customer queries, document resolutions, and collaborate to enhance user experience.
About Push Security
At Push Security, we’re on a mission to defend organizations where work and attacks actually happen: in the browser. For decades, security tools focused on endpoints and networks, leaving the browser, where everyone now works, as a massive blind spot that attackers are exploiting. We are changing that by defining the future of Browser-based Threat Detection and Response. Built by world-class red and blue team experts, Push gives defenders the real-time visibility and control needed to stop modern threats.
Candidates must be based in the UK for this role.
We’re searching for a Technical Support Engineer who will thrive in a modern cybersecurity startup. You’ll join a small, fast-moving team focused on helping customers deploy, troubleshoot, and get the most out of our product. The platform protects employees from phishing and identity-based attacks and integrates deeply with browsers, identity providers, and SaaS apps. You’ll be the front line for technical questions - diagnosing issues, explaining integrations, and ensuring a smooth experience from onboarding to day-to-day use.
Key Responsibilities:
- Respond to customer technical queries via chat, email, and video calls
- Troubleshoot integration issues involving browsers, identity providers, and APIs
- Reproduce, diagnose, and escalate complex problems to the engineering team
- Document issues and resolutions to improve internal knowledge and customer guides
- Collaborate closely with engineering, product, and solution engineering to ensure a first-class user experience
- Contribute feedback and insights from customers to improve the product
Qualifications:
- 5+ years of technical support, solutions engineering or customer success engineering experience for SaaS or security products
- Strong understanding of web technologies (HTTP, APIs, browsers, extensions, and authentication)
- Experience with AWS CloudWatch for investigating issues using logs
- Experience with using SQL to query data
- Experience debugging client-side or integration issues (e.g. using browser dev tools, API logs, or network traces)
- Excellent written and verbal communication, especially when explaining technical topics
- Proactive and resourceful approach to problem-solving in startup environments
- Understanding of how to write and debug code is a plus
Why Push?
-> Work with a passionate, mission-driven team building the future of SaaS security.
-> Flexible, remote-first work environment.
-> Competitive compensation and equity package.
-> Opportunities for growth in a fast-scaling startup.
Top Skills
APIs
Aws Cloudwatch
Extensions
HTTP
SQL
Web Technologies
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