Top Operations Jobs in Edinburgh,

As a Vice President within Controls Management in the Operations space at JPMorgan Chase & Co., you will lead the controls agenda, manage risk, and improve customer experience by embedding appropriate controls in business processes and customer journeys. Responsibilities include prioritizing control-related activities, developing risk and control culture, and partnering with various stakeholders. The role requires financial service experience and proficient knowledge of control and risk management concepts.

The Scheduling Leader at J.P. Morgan's Customer Operations plays a vital role in managing the scheduling team across contact centres in Edinburgh and Manila, optimizing workforce planning, and ensuring effective running of the contact centres. Responsibilities include supporting contact centres, leading workforce tool improvements, managing scheduling analysts, and optimizing off-phone time. Required qualifications include knowledge of Call Centre Operations, workforce management experience, stakeholder management skills, and proficiency in WFM systems and Microsoft Office.

As a Fraud Divisional Lead, oversee the fraud operation to protect the bank and customers from financial crime. Optimize performance metrics, drive operational excellence, and maintain strong stakeholder relationships. Requires expertise in fraud prevention, compliance knowledge, leadership experience, and effective communication skills.

Credit Operations - Quality Control Associate responsible for audit and review of credit documentation in multiple languages. Must have financial institution experience, fluency in French/Italian/Spanish, and proficiency in Microsoft Office and data science tools.