Top Tech Jobs & Startup Jobs in Edinburgh

The Fraud Team Manager oversees call center operations, managing team performance to meet client contractual standards. Responsibilities include monitoring staff, conducting training, and resolving quality and performance issues. They ensure timely reporting and suggest process improvements to enhance productivity and service quality.

The Team Manager oversees call center operations, manages quality assurance, conducts training, and ensures high levels of customer service. They monitor performance metrics, manage budgets, and facilitate communication between the team and client leadership. The manager also identifies training needs, resolves escalated issues, and participates in product and process improvements.

The Voice of the Customer Specialist will enhance customer satisfaction by investigating and resolving complaints, conducting root cause analyses to implement process improvements, and collaborating with various internal teams to optimize customer experience. Responsibilities include managing feedback, retaining customers through online channels, and ensuring compliance with organizational policies.

The Senior Sales Manager is responsible for generating revenue through strategic sales to both new and existing key accounts. This role involves researching prospects, developing a sales pipeline, preparing sales presentations with financial data, and executing a Strategic Sales Plan. The manager will lead solution design and delivery, ensuring client needs and expectations are met, while also nurturing relationships with major clients and attending events to create new opportunities.

As a Client Advisor, you will oversee launch and conversion implementations, defining client needs and developing delivery strategies. You will guide clients through the implementation process, manage client testing, document deliverables, and ensure that projects meet quality and timeline expectations.

As a Client Support Analyst I, you will provide help desk support for PC and server applications, logging issues to ensure timely assistance. You will manage client inquiries, escalate critical issues, and facilitate resolutions while assisting with technical support and maintenance verification.