The Customer Success Manager at Carrot Fertility will engage with customers to understand their needs, develop tailored success plans, advocate for customer feedback, and ensure high levels of satisfaction throughout the customer lifecycle.

The Global Healthcare Operations Manager will oversee high-touch support for member and customer-focused teams, implement operational processes, and enhance provider partnerships. Responsibilities include KPI delivery, resource planning, program expansion in EMEA, and driving operational improvements to elevate Carrot’s service quality.