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As a Tier 1 Technical Support Engineer at Securly, you will provide first-line customer support for technical issues related to K-12 educational products. Your role involves managing inbound inquiries, troubleshooting technical problems, and escalating unresolved issues, while maintaining high customer satisfaction.

As a Tier 1 Technical Support Engineer, you will provide exceptional customer service and technical assistance to K-12 school districts. Responsibilities include managing calls, voicemails, and tickets, troubleshooting technical issues, escalating unresolved problems, and contributing to documentation efforts.

As a Tier 1 Technical Support Engineer, you will provide exceptional customer service and technical assistance to K-12 school districts, manage inbound support requests, and deliver troubleshooting solutions. Responsibilities also include escalating issues when necessary and maintaining effective communication throughout the support process.