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In this role, you will work as a Customer Support Engineer at Fivetran, taking ownership of customer cases, troubleshooting issues, and ensuring timely resolution. You'll collaborate with customers and engineering teams, document solutions, and contribute to a positive customer experience in a 24x7 work environment.
As a Principal Software Engineer for Fivetran’s Data Lake product, you will lead the architecture and development of scalable data lake systems, collaborate with product teams on new capabilities, and ensure operational excellence by addressing performance and availability challenges.
As a Customer Support Engineer, you'll work closely with customers to resolve incidents, troubleshoot technical issues, and provide support via various channels. You'll take ownership of customer cases, investigate incidents, and collaborate with team members while onboarding new staff members and participating in on-call rotations.
As a Lead Sales Engineer, you will work with Enterprise customers to understand their business and data replication needs, deliver technical presentations, and support the sales cycle by demonstrating Fivetran's data solutions, while collaborating with Product and Engineering teams.
The Senior Site Reliability Engineer will enhance the performance and reliability of Fivetran's infrastructure, oversee incident response, and manage robust deployment pipelines. Responsibilities include monitoring system reliability, coordinating with engineering teams, and addressing infrastructure vulnerabilities to ensure optimal performance and availability.
As a Lead Sales Engineer, you will collaborate with Enterprise customers to understand their data replication needs, deliver technical presentations, ensure technical alignment, and maintain relationships with key customers, all while leveraging Fivetran's solutions to drive business outcomes.
As a Principal Software Engineer at Fivetran, you will lead the design and development of the Data Lake product, ensuring it delivers queryable data efficiently. Collaborate with product teams to create innovative solutions, manage large-scale data lake systems, and contribute to open-source projects. Optimize performance and scalability, ensuring operational excellence.
As a Principal Software Engineer at Fivetran, you'll lead the design and development of the Data Lake product, ensuring high reliability and performance. You'll collaborate with product teams, tackle complex projects, and work on optimizations for data lake systems while contributing to open-source initiatives.
The Senior Manager for the Engineering Program Management Office will lead a team, coordinating the management of product portfolios, programs, and projects. Responsibilities include team leadership, process improvement, stakeholder communication, documentation, quality assurance, program planning, and risk management, emphasizing a strong interest in technical project management.
The Customer Support Engineer (CSE) at Fivetran delivers technical support to customers by resolving incidents, troubleshooting database issues, and ensuring overall customer satisfaction. Responsibilities include end-to-end case ownership, onboarding new team members, collaborating on projects, and participating in on-call rotations.
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