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The Oracle SaaS Environment and Configuration Manager will manage production and non-production environments, coordinate housekeeping tasks, resolve issues, maintain configuration management, collaborate with stakeholders, manage change requests, and document environment management.

The Desktop Engineer role entails providing advanced 2nd Line support for desktop incidents, resolving hardware/software requests, and maintaining service quality. Responsibilities include managing ticket escalations, supporting VIP clients, deploying and configuring desktops/laptops, assisting with customer projects, and training 1st Line support staff.

As a Desktop Engineer, responsible for Security Audit, software patching, fault diagnosis, incident management, stock and asset management. Liaise with teams/vendors for issue resolution, acknowledge/respond to emails, and keep customers updated. Manage loan pool laptops and comply with asset management policies. Work directly with clients.