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The Global Head of Support will lead the customer support organization, focusing on strategy execution, operational efficiency, and team development to enhance customer satisfaction and retention on a global scale.

The Customer Success Manager at Horizons will focus on enhancing client relationships, driving account growth through upselling and cross-selling, and ensuring client satisfaction. Responsibilities include onboarding new clients, proactively engaging with existing ones, monitoring client health for churn signals, and collaborating with various teams to improve client experiences and processes.

As a Senior Product Manager at Horizons, you will lead the product strategy and implementation for embedded financial services, enhance payment flows, and introduce new revenue streams. You will collaborate closely with UX designers and engineering teams to deliver a superior payment experience while analyzing market trends and customer feedback.