Top Tech Jobs & Startup Jobs in Edinburgh

As Product Manager for Ecosystem, you will be responsible for creating and evolving best-of-class integrations with key partners. This involves collaborating with various stakeholders to define and execute the vision and strategy for integrations, analyzing customer data for insights, and leading a development team to deliver product solutions that maximize customer value and support revenue growth.

The Customer Support Specialist at Aircall is responsible for advocating for customers, resolving technical issues, and providing product education. The role involves collaborating with a global support team to ensure customer satisfaction and promote product use. This position provides growth opportunities across various roles within the company.

The Systems Specialist will manage the customer-facing technology portfolio for support operations, continuously improve tools, collaborate with cross-functional teams, and handle technical requests while ensuring best practices in communication and governance are followed.

As a Billing Support Specialist, you will assist customers with billing and payment inquiries, manage invoicing and payment processes, maintain account balances, and ensure high customer satisfaction while collaborating with various teams.

As a Senior Analyst in Fraud Operations, you will oversee complex fraud cases, develop and manage fraud policies, provide training for support teams, and conduct data monitoring and analysis to identify and mitigate fraud risks. You will also drive continuous improvement in fraud management processes and ensure compliance with regulatory requirements.

The Typescript Fullstack Engineer on the Messaging Team will enhance customer experience by implementing and improving features, collaborate with other teams for product quality, write clean code, conduct code reviews, troubleshoot issues, and develop unit tests. The role involves maintaining technical documentation and keeping up with development trends.

As a Senior Backend Engineer at Aircall, you will design and develop scalable voice solutions, mentor team members, optimize platform performance, and ensure high quality and security standards. You will work with AWS and various back-end stacks to deliver business-critical features for customers.