As a Technical Support Specialist, you will manage support cases from open to resolution, ensuring accurate triage and documentation. You will troubleshoot issues across Duetto products, create knowledge articles, and escalate product defects where necessary. The role involves working closely with clients, requiring strong analytical skills and proficiency with ticketing systems.

The Integration Analyst will support the expansion of Duetto's partner network by certifying new integrations, assisting with development and testing, and creating documentation. Responsibilities include testing API integrations, troubleshooting issues, and collaborating with various teams to ensure smooth onboarding of hotels.

As a Technical Support Specialist, you will manage customer support cases, triage and assign cases, troubleshoot and resolve product issues, and document escalations for engineering. You will also create knowledge articles to assist customers in resolving their issues independently, with an opportunity for promotion to Senior Specialist after demonstrating independence in case management.