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The Renewals Account Manager at Sprinklr is responsible for managing the renewal process of complex accounts, negotiating contracts, developing negotiation strategies, and ensuring customer satisfaction. This role requires understanding licensing models, monitoring customer health metrics, and collaborating with cross-functional teams to mitigate risks and enhance customer relationships.

As a Senior Solutions Consultant, you will partner with Sales to understand customer needs and drive digital transformations in Service and Marketing. You'll develop compelling presentations, conduct discovery meetings, and educate clients on Sprinklr's business value, leveraging your background in Customer Service and SaaS.

The Lead Implementation Consultant at Sprinklr will oversee the effective deployment of the Sprinklr software for onboarding customers, ensuring optimal service and platform performance. Responsibilities include product configuration, training client users, conducting health checks, offering consulting input, and collaborating with clients to enhance product adoption and best practices.

The Senior Customer Success Manager will manage major enterprise clients, ensuring they maximize their investment in Sprinklr's platform. Responsibilities include driving customer satisfaction, developing business consulting strategies, identifying growth opportunities, and fostering strong relationships across customer organizations to achieve business goals.